Outlook Email

By default, Microsoft now requires all users to set up two-factor authentication and app password for all emails used with the Microsoft 365 program suite, which can prevent Megalink emails sent from within Marlin from being delivered if it is not set up correctly.

Before setting up an app password, you will also need to enable admin permissions and disable the security defaults in Microsoft 365.

Once these have been set up, please contact the Megabus Support Team to enter the app password into Marlin.

For further assistance, please see the official Microsoft 365 support documentation.

Enabling Administrator Permissions

Log into Microsoft 365 using the account you signed up with, in order to have access to the Admin Panel.

At the top-left, click on the Waffle icon.

From the App Launcher menu, select Admin.

In the following Admin menu, click on Users then Active Users.

In the Active Users Panel, click on Multi-Factor Authentication.

Select the checkbox of the user who will be sending emails through Megalink.

In the Quick Steps section at the bottom-right, click on Enable and confirm the pop-up.

Select the same user again and click Enforce.

In the pop-up window that opens, click on the Enforce Multi-Factor Auth button at the bottom-right.

Go back to the Active Users page, which will be in another tab.

Click on the user that you have enforced multi factor authentication on, and then click on Mail in the panel that appears on the right.

Click on Manage Email Apps.

Tick all of the checkboxes.

Click Save.

Disabling Security Defaults

Return to the Admin menu and, under Admin Centers, select Identity.

In the Identity panel, click on Properties.

At the bottom-left of the Properties tab, click on Manage Security Defaults.

In the security defaults window that opens, set the Security Defaults drop-down at the top to Disabled.

In the Reason for Disabling section that appears below, select the My Organization is Unable to Use Apps/Devices toggle.

You will then need to log into the email to be used with Marlin and enabled two-factor authentication for that account.

Setting Up Microsoft Two-Factor Authentication (2FA)

If you have not already enabled two-factor authentication (2FA) for your Microsoft Account, you should be prompted to Keep your account secure each time you log in.

To use two-factor authentication, you will need to download the Microsoft Authenticator app onto your phone, or other device, if you do not already have it installed.

Once the app is installed, click on the Next button at the bottom-right of the pop-up, until you see a QR code, which can be scanned using your Authenticator App.

In the Authenticator App

Once the Authenticator app is installed, open it on your phone (or other device).

If you get a notification asking to allow the Authenticator to take pictures and record video, select on While using the app.

Tap the + button in the top right corner of the app screen (bottom-right if using Google Authenticator).

When prompted, select Work or school account.

Then select Scan a QR Code.

Use your phone/device camera to scan the QR code in the Outlook pop-up window, which will bring up a six-digit code.

Return to the Outlook pop-up window, click on Next and enter the code in the following window.

Now, when logging into Outlook, you will be prompted to authenticate the log in using the Authenticator app.

To set up the emails from Marlin, you will still need to create an App Password and contact the Megabus support team.

Setting Up An Outlook App Password

Once you have set up two-factor authentication, log into Outlook.

In the top right corner, click on the circle with the user's initials in it.

Then click on the blue View Account link that appears in the pop-up menu below.

The user profile screen will open.

At the top-left, under Security Info, click on the blue Update info link.

On the following screen, click on + Add Sign-In Method.

In the Add a Method window that pops up, select App Password from the drop-down menu.

In the following window, enter an appropriate name for the password (eg. "Marlin" or "Megalink") and click Next.

You will then be presented with the App Password which then needs to be copied (by clicking on the button next to it) and providing this to the Megabus Support Team.

You will then be presented with the App Password which can be copied by clicking on the button next to it.

The Outlook app password now needs to be entered into Marlin, please contact the Megabus Support Team to arrange this.