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    Two-Way SMS
    • 13 May 2024
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    Two-Way SMS

    • Updated on 13 May 2024
    • 1 Minute to read
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    Article summary

    Marlin GTX now enables two-way texting with customers.

    Two-way texting is automatically implemented in Version 6.0.1, but requires a dedicated long number to function, since generic marketing numbers cannot be replied to.

    To set up a dedicated long number for your business in GTX, please contact the Megabus Support Team.

    Tip

    Send customers a contact card and ask them to save your details to facilitate trusted, ongoing communication.

    Sending Two Way SMS Messages

    Main Enquiries > Business Planner

    Two-way SMS messages can be sent and received from within business planner bookings.

    To send and receive SMS messages, add or open and Business Planner booking, and enter the customer's details, including their Mobile number.

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    Once the contact details have been entered, click on the SMS tab at the top of the pop-up window.

    The SMS tab contains a form for sending and receiving SMS messages.

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    The top section shows messages that have been sent and received, the bottom is used for entering and sending new messages.

    Note

    If a customer has multiple mobile numbers associated with them, they can be selected by clicking on the relevant tab at the top.

    To send a new SMS message to the selected number, type it in the textbox at the bottom and click on the Send button to the right (or press Enter on the keyboard).

    Standard messages can also be sent by clicking on the Magnifying Glass icon to the right of the message textbox.

    Tip

    Ask questions in your messages to prompt responses and drive engagement.

    Two-way SMS messages can be viewed and sent via the SMS tab of relevant Customer and Supplier Maintenance files.

    image.png

    Tip

    Two-way SMSing can also be accessed from within GTX's Sales Explorer, which can be used to target specific customer groups, based on their purchase histories.vOnce a target group has been identified, using the explorer's search function, set the Delivery Method to SMS and click on the telephone icon to open the Message Details pop-up window.

    image.png

    Once an SMS message has been sent via the Sales Explorer, it can be viewed and the conversation continued in the SMS tab of any relevant Customer Maintenance files.

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