---
title: "Claims| GTX Invoices"
slug: "warranty-claims"
description: "Learn about Warranty Claims in Marlin GTX trusted automotive software by Megabus."
tags: ["Marlin GTX"]
updated: 2025-08-01T03:40:25Z
published: 2025-08-01T03:40:25Z
canonical: "help.megabus.com.au/warranty-claims"
---
> ## Documentation Index
> Fetch the complete documentation index at: https://help.megabus.com.au/llms.txt
> Use this file to discover all available pages before exploring further.
# Warranty Claims
**{{variable.GTX Bold}}** enables structured and flexible processing of customer warranty claims and supplier credit reconciliations.
You can **[start a claim](/gtx/docs/warranty-claims#customer-warranty-claims)** by flagging an item on a customer **Work Order**, **Credit Note** or **Invoice**.
You can then import the original customer claim to record and request the **[supplier credit](/gtx/docs/warranty-claims#claiming-from-suppliers)**, using the purchases module.
Claim activity can be tracked using the **[Claims Report](/gtx/docs/warranty-claims#claims-report)**.
Additional **[Defect Reasons](/gtx/docs/warranty-claims#defect-reasons)** can also be set up if required.
## Customer Warranty Claims
Claims can be added to customer **Work Orders**, **Credit Notes** and **Invoices**.
**To add a Warranty Claim:**
* Click on the **{{glossary.Add}}** drop-down at the top of the details list
* Use the picker that appears on the next line to **select the item**
Once the item is selected, the **Claim Details** pop-up will open.
**In the Pricing section at the top:**
* Review the **Average Cost** and **Normal Cost**
* Enter the **Original Sell Price**
* Or, use the **Previous Sales** button to select from prior transactions
**In the Claim section below:**
* Select the **Defect** reason for the claim
* Enter the **Refund Amount** or **% Refunded**
* Enter a **Claim Reference Number**
* Select the **Supplier** that the claim is being made against
:::(Warning) (Tip)
Claim [defect reasons](/gtx/docs/warranty-claims#defect-reasons) can be added and edited by selecting **System > System Files > Products > Claim Defect Reasons** from the menu bar.
:::
Click on the **Save** button at the bottom-right to insert the claim line into the order.
Claim lines are indicated by a **red C** to their right and reduce the total of the order.
* Click on the **red C** to show the claim details in the Line Details list.
* Click on the **blue Reselect Current Product** icon to the left to edit the claim details
The customer can then receive a replacement item or be refunded using a credit note, if necessary.
The claim will be added to the [Claims Report](/gtx/docs/warranty-claims#claims-report) and can be actioned as necessary.
## Supplier Claims
#### Main > Data Entry > Purchases
Claim from suppliers can be recorded using the **Purchases** module (Main > Data Entry > Purchases).
**To record a claim received from a supplier:**
* Select the relevant **Supplier** (top of module)
* Click on the **{{glossary.Add}}** drop-down (top of Line Details)
* Select **Add Claim**
* Use the picker that appears on the next line to **select the item**
The **Claims** pop-up will open showing a list of outstanding customer claims made for the selected product:
* **Select** the claim and
* Click **Import**
The claim will be added to the purchase with the **claim amount** automatically filled in.
The purchase can then be **finalised** as usual.
## Claims Report
Use the **Claims Report** to review claim activity by number, supplier, product or group.
The report is available under **Reports > Items > Claims Report**.
Select the report criteria and click **Generate** to run the report.
## Defect Reasons
Claim defect reasons can be added and edited by selecting **System > System Files > Products > Claim Defect Reasons** from the menu bar.
### Adding Defect Reasons
**To add a new defect reason:**
* Click on the **{{glossary.Add}}** button at the top of the module window.
**The new claim defect Details tab will open:**
* Enter a **Code**
* Enter a **Name**
* Select whether or not to **Force a Full Refund** when the defect reason is selected
* Click **{{glossary.Save}}**