---
title: "SMS Messaging"
slug: "two-way-sms"
description: "Learn about Two-Way Texting in Marlin GTX trusted automotive software by Megabus Software."
updated: 2024-05-13T06:50:29Z
published: 2024-05-13T06:50:29Z
canonical: "help.megabus.com.au/two-way-sms"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.megabus.com.au/llms.txt
> Use this file to discover all available pages before exploring further.

# SMS Messaging

{{variable.GTX Bold}} now enables two-way texting with customers.

Two-way texting is automatically implemented in **Version 6.0.1**, but requires a dedicated **long number** to function, since generic marketing numbers cannot be replied to.

To set up a dedicated long number for your business in GTX, {{variable.SupportTeam}}.

:::(Warning) (Tip)
Send customers a contact card and ask them to save your details to facilitate trusted, ongoing communication.
:::

## Sending Two Way SMS Messages
#### Main Enquiries > Business Planner

Two-way SMS messages can be sent and received from within business planner bookings.

To send and receive SMS messages, add or open and Business Planner booking, and enter the customer's details, including their **Mobile** number.

<ss title="Marlin GTX SMS Tab" alt="Marlin GTX SMS Tab">![image.png](https://cdn.document360.io/d7282b31-60c4-41e6-bf87-3f684d4da049/Images/Documentation/image-RGN8W7S0.png)</ss>

Once the contact details have been entered, click on the **SMS** tab at the top of the pop-up window.

The SMS tab contains a form for sending and receiving SMS messages.

<ss title="Marlin GTX SMS Message" alt="Marlin GTX SMS Message">![image.png](https://cdn.document360.io/d7282b31-60c4-41e6-bf87-3f684d4da049/Images/Documentation/image-LDXVWO54.png)</ss>

The top section shows messages that have been sent and received, the bottom is used for entering and sending new messages.

:::(Info) (Note)
If a customer has multiple mobile numbers associated with them, they can be selected by clicking on the relevant tab at the top.
:::

To send a new SMS message to the selected number, type it in the textbox at the bottom and click on the **Send** button to the right (or press **Enter** on the keyboard).

Standard messages can also be sent by clicking on the **Magnifying Glass** icon to the right of the message textbox.

:::(Warning) (Tip)
Ask questions in your messages to prompt responses and drive engagement.
:::

Two-way SMS messages can be viewed and sent via the SMS tab of relevant Customer and Supplier Maintenance files.

<ss title="Marlin GTX Supplier SMS" alt="Marlin GTX Supplier SMS">![image.png](https://cdn.document360.io/d7282b31-60c4-41e6-bf87-3f684d4da049/Images/Documentation/image-27PU74WQ.png)</ss>



:::(Warning) (Tip)
Two-way SMSing can also be accessed from within GTX's **Sales Explorer**, which can be used to target specific customer groups, based on their purchase histories.vOnce a target group has been identified, using the explorer's search function, set the **Delivery Method** to **SMS** and click on the telephone icon to open the Message Details pop-up window.

<ss title="Marlin GTX SMS Explorer" alt="Marlin GTX SMS Explorer">![image.png](https://cdn.document360.io/d7282b31-60c4-41e6-bf87-3f684d4da049/Images/Documentation/image-RQY1PE95.png)</ss>

Once an SMS message has been sent via the Sales Explorer, it can be viewed and the conversation continued in the **SMS** tab of any relevant Customer Maintenance files.
:::