--- title: "Technicians | GTX Users" slug: "technicians" description: "Learn about Technicians in Marlin GTX trusted automotive software by Megabus." updated: 2026-01-27T03:09:09Z published: 2026-01-27T03:09:09Z canonical: "help.megabus.com.au/technicians" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.megabus.com.au/llms.txt > Use this file to discover all available pages before exploring further. # Technicians Note **From [GTX 5.7.1](/gtx/docs/gtx-571), all salespeople and technicians are combined under single Staff profiles.** See the [Staff](/gtx/docs/staff) help guide for more information. **Marlin GTX** enables Technicians to be added for reporting and auditing purposes, as well as assigning them to bookings and resources. Whenever a [booking](/gtx/docs/planner-bookings) is added, a technician can be associated with the operation, which is then reflected in the relevant reports. If time and attendance tracking is enabled, each technician will also be given their own individual password, which is used to validate their [attendance](/gtx/docs/time-and-attendance). Technicians can also be associated with [resources](/gtx/docs/resource-planner), to help track their activities and availability. Note In some Marlin GTX systems, technicians will be referred to as "**Fitters**" (including in the menus), depending on the configuration. Technicians can be viewed and edited by selecting **System > System Files > People > Technicians** from the menu bar. The **Technician Maintenance** window will open, showing a list of active technicians within the GTX system. Inactive technicians can be shown by clicking the **Filter** button at the top of the module window. Existing technicians can be edited by selecting them from the list and clicking on the **Edit** button at the top of the module window. Note As of GTX XXX, all technicians are automatically added to the [Staff](/gtx/docs/staff) list, which can be used to associate them with [resources](/gtx/docs/resource-planner) and [schedules](/gtx/docs/schedules) and also contact them via SMS. ## Adding Technicians #### System > System Files > People > Technicians To add a new technician, click on the **Add** button at the top of the Technician Maintenance window. The **Add Technician** window will open, containing a form for adding a new technician. > screenshot when fixed - has password field that aren't in previous versions In the **Code** textbox, enter a short code that will be used to quickly identify the technician within the GTX system (e.g. their initials). In the **Name** textbox, enter the name of the technician. Leave the **Active** checkbox ticked to enable the technician within the GTX system. Use the **Department** picker to select the [department](/docs/gtx/departments) the technician belongs to. If desired, the technician's email can be entered in the **Email** textbox. Note Technician email addresses are for reference purposes only, as technicians cannot be contacted directly via email using GTX. However, technicians can be [contacted via SMS](/gtx/docs/staff#staff-sms), using the Staff Maintenance module. Note If [time and attendance tracking](/gtx/docs/time-and-attendance) is enabled, there will be additional fields to set up a password to validate their attendance. In the **Technician Password** textbox, enter the password the technician will use to validate their activity within GTX. Confirm the password by re-entering it in the **Retype Password** textbox below. > did you mean for the above 2 notes to be different colours? If customer portal integration is enabled, use the **Portal Access Level** dropdown to set the technician's permissions when logging into the customer portal. > can a technician actually login to the customer portal? If customer portal integration is enabled, enter the password the technician will use to log into the customer portal in the **Portal Password** textbox below. > add portal links when written To save the new technician and return to Technician Maintenance, click on the **Save** button at the top of the module window. ## Technician Rates #### System > System Files > People > Technicians > New thing? > > > > Technician Productivity Report > > > > > > > Job Time Recording - old thing If enabled, Technician Rates can be viewed by opening them from the technician Maintenance list and clicking on the **Technician Rates** tab at the top of the module window. To view the technician's rates, click on the **Key** icon at the top-left of the Technician Rates tab and enter an appropriate Password Group password, when prompted. Once unlocked, the Technician Rates tab will show a list of rates and hours associated with the selected technician. > Note > > > > Technician rates are for informational purposes only and do not actually affect anything within the GTX system. > > > > ?????? For reporting? ### Adding Technician Rates #### System > System Files > People > Technicians > [Technician] > Technician Rates Technician rates can be added by putting the technician record in edit mode (by clicking on the **Edit** button) and clicking on the **Add** button at the top of the Technician rates tab. The **Add Rate Details for Technician** pop-up window will open. Use the **From Date** drop down at the top to select the date from which the rate will be effective. In the **Hourly Rate** textbox, enter the technician's usual hourly rate. In the relevant **Hours** textboxes below, enter the technician's usual hours for each day. The technician's usual **Weekly Hours** will be automatically calculated in the textbox at the bottom. To add the rate to the technician and return to the Technician Rates tab, click on the **Save** button at the bottom-right of the pop-up window. Rates can be removed by selecting them in the Technician Rates list and clicking on the **Remove** button at the top of the Technician Rates tab. ## Deactivating Technicians #### System > System Files > People > Technicians Technicians can be deactivated by opening them from the Technician Maintenance list in edit mode and unticking the **Active** checkbox in their Details tab. ### Reactivating Technicians #### System > System Files > People > Technicians Inactive technicians can be shown in the Technician Maintenance list by clicking the **Filter** button at the top of the module window. To reactivate a technician, open them from the Technician Maintenance list in edit mode and tick the **Active** checkbox in their Details tab. **Filter** button![](https://cdn.document360.io/d7282b31-60c4-41e6-bf87-3f684d4da049/Images/Glossary/image-1707184150828.png) Shortcut: **F6** **Edit** button ![](https://cdn.document360.io/d7282b31-60c4-41e6-bf87-3f684d4da049/Images/Glossary/image-1705889838140.png) Shortcut: **F2** **Add** button ![](https://cdn.document360.io/d7282b31-60c4-41e6-bf87-3f684d4da049/Images/Glossary/image-1704776179584.png) Shortcut: **Insert** **Save** button ![](https://cdn.document360.io/d7282b31-60c4-41e6-bf87-3f684d4da049/Images/Glossary/image-1705904835202.png) Shortcut: **F10** **Key** button ![](https://cdn.document360.io/d7282b31-60c4-41e6-bf87-3f684d4da049/Images/Glossary/image-1718934199962.png) **Delete** button ![](https://cdn.document360.io/d7282b31-60c4-41e6-bf87-3f684d4da049/Images/Glossary/image-1706753643481.png)