---
title: "SMS Approvals"
slug: "sms-approvals-1"
description: "Learn about SMS Approvals in Marlin GTX by Megabus Software."
updated: 2024-01-10T03:18:40Z
published: 2024-01-10T03:18:40Z
canonical: "help.megabus.com.au/sms-approvals-1"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.megabus.com.au/llms.txt
> Use this file to discover all available pages before exploring further.

# SMS Approvals

{{variable.GTX Bold}} enables work orders to be sent to customers for approval via SMS.

Customers are able to view and sign the digital work orders, which are then returned and stored against the order as an attachment in GTX.

## Sending Work Orders for Approval
#### Invoices > Work Order
 
Once a work order is ready for approval, click on the **Save** button at the top of the Enter Work Order window.

<ss title="Marlin GTX Save Button" alt="Marlin GTX Save Button">![image.png](https://cdn.document360.io/d7282b31-60c4-41e6-bf87-3f684d4da049/Images/Documentation/image-496I77H1.png)</ss>

When the **Save Details** pop-up window opens, click on the **Yes** button at the bottom to proceed with the delivery.

<ss title="Marlin GTX Save Details Window" alt="Marlin GTX Save Details Window">![image.png](https://cdn.document360.io/d7282b31-60c4-41e6-bf87-3f684d4da049/Images/Documentation/image-C9K3GFCH.png)</ss>

The **Document Delivery** window will open.

<ss title="Marlin GTX Document Delivery Window" alt="Marlin GTX Document Delivery Window">![image.png](https://cdn.document360.io/d7282b31-60c4-41e6-bf87-3f684d4da049/Images/Documentation/image-U9ZEBD2O.png)</ss>

Select **SMS** as the document delivery method.

To request authorisation from the customer, tick the **Request Customer Authorisation** checkbox at the top.

:::(Info) (Note)
The **Request Customer Authorisation** checkbox will appear ticked but greyed-out for all document delivery methods other than SMS. Approvals will not be requested when the checkbox is greyed out.
:::


To send the SMS, click on the **send** (SMS) button at the bottom-right of the pop-up window.

The customer will be sent an SMS message with a **link** to the work order approval document.

<ss title="Marlin GTX Approval SMS" alt="Marlin GTX Approval SMS">![image.png](https://cdn.document360.io/d7282b31-60c4-41e6-bf87-3f684d4da049/Images/Documentation/image-ND2SHWNF.png)</ss>

Clicking on the link will open a copy of the work order, which the customer can digitally sign for approval. 

<ss title="Marlin GTX Planner Approval Attachment" alt="Marlin GTX Planner Approval Attachment">![image.png](https://cdn.document360.io/d7282b31-60c4-41e6-bf87-3f684d4da049/Images/Documentation/image-1PNIPYT3.png)</ss>

Once the order has been signed, it can be returned to GTX by tapping the blue **Approve** button.

If desired, the customer can also view and print a copy of the work order by tapping the **Click here for PDF** link below.

Once returned, signed work orders can be viewed in the **Transactions** tab of the relevant customer maintenance file.

:::(Info) (Note)
Returned work order approvals are also indicated in the **Attachments** column of the Business Planner, for associated bookings.
<ss title="Marlin GTX" alt="Marlin GTX">![image.png](https://cdn.document360.io/d7282b31-60c4-41e6-bf87-3f684d4da049/Images/Documentation/image-R2O7Z63I.png)</ss>
:::