---
title: "Support Tickets | GTX Help"
slug: "log-a-support-ticket"
description: "Learn about Log a Support Ticket in Marlin GTX trusted automotive software by Megabus."
updated: 2026-08-06T04:23:17Z
published: 2026-08-06T04:23:17Z
canonical: "help.megabus.com.au/log-a-support-ticket"
---
> ## Documentation Index
> Fetch the complete documentation index at: https://help.megabus.com.au/llms.txt
> Use this file to discover all available pages before exploring further.
# Log a Support Ticket
Click Here to Log a Support Ticket Now
Answers to most {{variable.GTX Bold}} questions can be answered by reading the [Help Guides](/gtx/docs/help-guides).
Other software and some hardware issues (depending on coverage), can be raised with the Megabus Support Team by submitting a **Support Ticket**.
## Help Menu Link
Support Tickets can be logged using the **Marlin Client Portal**, which can be accessed by selecting **Help > Log a Support Call** from the GTX menu bar or clicking [here](https://ww6.autotask.net/ClientPortal/Login.aspx?ci=702092).
:::(Warning) (Tip)
Tickets submitted through this Help link are **treated as a priority**, since all the information is submitted directly to our system. This makes the issue and the relevant store easier to identify, while also giving you full visibility of your ticket status.
For these reasons, support **tickets submitted through the Help link are often responded to more quickly** than those received by email or voicemail. We therefore recommend that you **submit all help requests using the Marlin menu option**, in order to receive the most effective priority support.
:::
:::(Info) (Note)
If you are prompted for a **username/password** and don't know what they are, please email **support@megabus.com.au** with the subject line "**Cannot Log into Client Portal**".
:::
{{snippet.Client Portal}}