--- title: "Declined Services | GTX Orders" slug: "declined-services" description: "Learn about Declined Services in Marlin GTX trusted automotive workshop software by Megabus." tags: ["Marlin GTX"] updated: 2026-07-16T03:43:00Z published: 2026-07-16T03:43:00Z canonical: "help.megabus.com.au/declined-services" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.megabus.com.au/llms.txt > Use this file to discover all available pages before exploring further. # Declined Services ****Marlin Tyre and Mechanical Workshop Software**** enables recommended services declined by a customer to be recorded, tracked, and followed up without removing them from the Work Order. [Declined lines](/gtx/docs/declined-services#declining-services) stay visible on orders, so staff can see what was recommended and why they were not carried out. [Automatic follow-ups](/gtx/docs/declined-services#declined-service-followups) can also be created for declined services, prompting future contact with the customer. [Previously declined services](/gtx/docs/declined-services#previously-declined-services) can then be [imported into new orders](/gtx/docs/declined-services#importing-declined-services), so the recommendation can be actioned later without re-entering the details. Services can also be [marked as lost](/gtx/docs/declined-services#lost-services)when the work has been carried out elsewhere, removing them from future follow-up. To enable Declined Services in your GTX system, please [contact the Megabus Support Team](https://www.megabus.com.au/support). ## Declining Services **To Decline a service:** - Select the **line** to be declined - Click the **Decline** icon at the top of the list - Select the **reason for declining** from the pop-up that appears The line will be **marked as declined** and highlighted in red, with the price crossed out. Declined lines **remain on orders for reference** but are not included in the Order Total. Products allocated to declined lines will be **released from allocation** so that they can be allocated to other orders. Note If a declined line belongs to a **Package** all related lines will be declined. Warning - **Remark**, **Claim** and **Trade-In** lines cannot be declined on their own - You **cannot decline the last/only line** on an order ### Accepting Declined Services **To accept a declined service:** - Select the declined line - Click the **Decline** icon at the top of the list again The line text will be **re-opened**, unhighlighted and its price added to the order total. Stock for the line will be also **re-allocated** where relevant. Note **Product codes** on declined lines cannot be changed until they are accepted. ## Previously Declined Services A **Declined Services** tab is available on the following modules: - **Work Order Entry** - **Work Order Enquiry** - **AutoTracker Enquiry** - **Planner Bookings** These tabs list **all previously declined services** recorded against the selected vehicle. ### Importing Declined Services **To Import a declined service to another order:** - Select the **Customer** or **Vehicle** with a declined service on a new work order - Open the **Declined Services** tab at the top of the Line Details list - **Select** the declined service to import - Click on the **Import** button ![Image](https://cdn.document360.io/d7282b31-60c4-41e6-bf87-3f684d4da049/Images/Documentation/image-9DYFYBAY.png) at the top-right of the tab The line will be marked as **Imported** and added to the order's **Line Details** list. - The imported line will use the **current price** rather than the price at the time it was declined - The price can be **adjusted manually** if required Note You cannot import a service that was declined on an **open work order**. The original order that the service was declined on must be **Invoiced** before it can be imported. ## Declined Service Follow-Ups Follow-ups can be automatically added against declined services after a relevant invoice is finalised, to prompt future contact with the customer. The follow-up will appear with the reason **Decl** in the following locations: - **AutoTracker Enquiry** > [Vehicle] > Transactions tab > Follow Up Reminders (on right) - Main > Customers > **Customer Follow-Ups** - **Business Planner** > Open Follow-Ups tab (select future date) To enable automatic follow-ups for declined services in your GTX system, please [contact the Megabus Support Team](https://www.megabus.com.au/support). ### Lost Services Marking services as **Lost** indicates the work was carried out elsewhere and they will not be followed up further. Services can be marked as lost by: - Opening them from the relevant **work order** - Double-clicking on them in the **Business Planner**'s **[Open Follow-Ups](/gtx/docs/declined-services#declined-service-followups)** list **To mark a service as lost:** - Click on the **Declined Services** tab - Select the **Customer** or **Vehicle** with a declined service on a new work order - **Select** the declined service to mark as lost - Click on the **Lost** button ![Image](https://cdn.document360.io/d7282b31-60c4-41e6-bf87-3f684d4da049/Images/Documentation/image-TPGNJ59D.png) at the top-right of the tab The service will be highlighted in **red** and can no longer be imported into other orders. ## Declined Service Reasons > lookup groups DECLREASON added during set up? Declined service reasons can be viewed and edited by selecting **System > System Files > Lookup Groups** from the menu bar. ### Adding Declined Service Reasons New declined service reasons can be **added**, if required. **To add a new declined service reason:** - Open the **DECLREASON** lookup group in **Edit** mode (System > System Files > Lookup Groups) - Click on the **Lists** tab at the top - Click on the **Add** button at the top In the **Add List item** pop-up that opens: - Enter a **Code** - Enter a description in the **Name** field - Click **Ok** **Decline** button ![](data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAABwAAAAYCAYAAADpnJ2CAAAAAXNSR0IArs4c6QAAAERlWElmTU0AKgAAAAgAAYdpAAQAAAABAAAAGgAAAAAAA6ABAAMAAAABAAEAAKACAAQAAAABAAAAHKADAAQAAAABAAAAGAAAAACRPVJiAAAAy0lEQVRIDe2TSwrDMAxEm9J9cv9TqidoO4EBZXDRB5NFiDeWZUnPI9uLmX0eJ47niawddQOnd/xVrbhu2yHlbbav//kPwb9FCYiiBLCQ93FP4YzFXH40WgwQ9XmA2mkglVCFLzTy+X1vp4FIqijxEG+n7pDqfGLXTiucoQ6HDBXOVAdgWiGCZ4wQmHn27EKm7WFLoWoE5VcgjOojaApIqBZVGA/BuNEctlSTFKL70boMZMEuuAzkfWbax8P5uQxEcheG3BYQid1xfeAX7PhL3Kdqj04AAAAASUVORK5CYII=) **Edit** button ![](https://cdn.document360.io/d7282b31-60c4-41e6-bf87-3f684d4da049/Images/Glossary/image-1705889838140.png) Shortcut: **F2** **Add** button ![](https://cdn.document360.io/d7282b31-60c4-41e6-bf87-3f684d4da049/Images/Glossary/image-1704776179584.png) Shortcut: **Insert**