--- title: "Customising Self Check-In" slug: "customising-self-check-in" description: "Learn about Customising Self Check-In in Marlin GTX trusted automotive and mechanical workshop software." updated: 2026-10-29T00:22:49Z published: 2026-10-29T00:22:49Z canonical: "help.megabus.com.au/customising-self-check-in" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.megabus.com.au/llms.txt > Use this file to discover all available pages before exploring further. # Customising Self Check-In **Marlin GTX** enables stores to customise self check-in using the web portal. Stores log in to the [web portal](/gtx/docs/self-check-in-setup#accessing-the-web-portal) to choose which [fields](/gtx/docs/self-check-in-setup#configuring-self-check-in) customers see and must complete. **They can:** - Add [Check-in questions](/gtx/docs/self-check-in-setup#adding-questions) - Edit [check-in instructions](/gtx/docs/self-check-in-setup#check-in-instructions) - Edit [messages](/gtx/docs/self-check-in-setup#editing-check-in-messages) - Set the [after check-in options](/gtx/docs/self-check-in-setup#after-check-in-options) - Review [validation services](/gtx/docs/self-check-in-setup#validation-services) - And apply custom [branding](/gtx/docs/self-check-in-setup#check-in-themes) To enable **self check-in** in your GTX system, please [contact the Megabus Support Team](https://www.megabus.com.au/support). For help **using self-check**, once it has been set up, see the [Self Check-In](/gtx/docs/self-check-in) help page. ## Accessing the Web Portal The web portal at [web.raptor.megabus.com.au](http://web.raptor.megabus.com.au) is used to configure and view check-in details. **To log in to the web portal:** - Open [web.raptor.megabus.com.au](http://web.raptor.megabus.com.au) - Enter your GTX [salesperson email address](https://help.megabus.com.au/gtx/docs/staff#enabling-staff-as-salespeople) in **Username** - Enter your **Portal Password** - Same password used to log into the app or trade portal - Enter the **Server Url** - **Help > About** in GTX - **Marlin web Service URL** field, or QR code - Click **Login** Warning There is **no link** to the web portal in GTX; **keep the URL saved** to access it. Note Users must be enabled for web portal access by Megabus during setup; please [contact the Megabus Support Team](https://www.megabus.com.au/support) to configure which users need admin or view only access. ## Configuring Self Check-In The settings control what customers see and what they must submit when checking in. **To open the settings:** - Click **Settings** in the menu on the left - Click **Self Check-In** Select **All Branches** or individual branches using the **Applies to** drop-down at the top: - Settings for **All branches** apply at every branch except the branches that set their own - **Example:** one store can require the street address while the other stores do not - **Apply to all branches** applies the current settings to every branch Each field can be set to **Hidden**, **Read-only**, **Optional** or **Required**: - Click **Revert to default** next to a field to restore its default setting **Format** on Mobile, Email and Postcode checks the entry looks like a valid mobile number, email address or postcode; it does not check the mobile number or email address exists. **Address search** on **Street address** shows a drop-down of matching addresses as the customer types. ### Adding Questions #### Settings > Self Check-In The **Check-in questions** section adds extra questions to the check-in page. **To add a question:** - Enter the question in **New question** - Select the answer type using the **Answer** drop-down - Can be answered with **Yes / No** or with **Free Text** - Click **Add** - Click **Save** Click **Apply to all branches** under a question to apply it to every branch. ### Check-In Instructions #### Settings > Self Check-In The **Check-In Instructions** section below controls the instructions customers see when clicking the **How to Check-In & After-Hours Access** link. The **Link text** is the text of that link and the title of the pop-up. **Single text blocks** are shown as notes when clicking the link. Click **Write your own instructions** to replace the defaults with your own blocks. ### Editing Check-In Messages The **Check-in message** section controls the email and SMS sent to the customer by the check-in link. Use the **placeholders** listed at the top of the page to insert booking and store details: - The available placeholders are **{link}**, **{name}**, **{rego}**, **{datetime}**, **{store}**, **{phone}** and **{email}** - **Click placeholders** to copy them Leave **boxes blank** to use the standard wording. ### After Check-In Options The After Check-In section contains the **Keep Showing the Booking Summary Once the Customer has Checked-In** check box. - **Ticked:** Shows the booking details on the summary page - **Unticked:** Shows only that the customer has checked in ### Validation Services The **Validation services** section lists the extra checks available. **Address search** is currently the only service. - **Mobile** and **email** validation may be added later. ## Check-In Themes **Theme Management** controls the branding in the check-in emails. Themes are **usually set once** during onboarding and rarely changed. However, **users with access** can edit the theme if it is enabled for them. **To open Theme Management:** - Click **Settings** on the left of the web portal - Click **Theme Management** **The following settings are available:** - **Branding Scope:** Sets the branding for all branches that do not have custom branding - **Primary Colour:** Used for buttons, headers, navigation and links - **Secondary Colour:** Used for secondary actions and muted elements - **Success Colour:** Used for success states, confirmations and positive actions - **Info Colour:** Used for informational messages, tooltips and hints - **Warning Colour:** Used for warning states and caution notices - **Danger Colour:** Used for error states, delete actions and destructive operations - **Brand Background:** Used for feature panels and card headers - Clear to leave un-set - **Brand Accent:** Used for highlight badges and the header underline - Clear to leave un-set - **Logo (Light Mode):** Sets the logo for light mode - **Logo (Dark Mode):** Sets the logo for dark mode Click **Save Branding** to keep the changes.